Posts Tagged ‘Social Media for Business’

FILESHARE: Vital Social Media Stats for B2B Marketers

Wednesday, July 21st, 2010

Don’t think Social Media is built for B2B (business to business)? Think again. The Earnest Agency put together a great little video that should statslap you into another way of thinking.

(Click here if the video is not appearing below in your feed reader.)

Love the action at 0:52. I’ve actually seen people doing that in meetings when social media comes up.

Key takeaways?

  • B2B is leading social media adoption (over B2C…Business To Consumer)
  • The B2B buyer process is fundamentally changing: 93% of B2B buyers use SEARCH to begin the buying process
  • If you don’t have a social media strategy, you should

I gave a presentation today and told the room of B2B folks that what I love about social media is that it is forcing B2B companies to look at their websites — and the web traffic that runs through them — in a whole new way. Marketing is communicating with the IT department again…and not just because their email isn’t working. Social media has breathed new life into how websites are being integrated into the overall marketing strategy and I, for one, think it’s rather refreshing. Now, if we could only get the whole “social media strategy” thing off the ground…

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Risk & Social Media for Business – Defending Against the Top 3 Exposures

Monday, May 3rd, 2010

When discussing social media for business with clients, three questions inevitably arise regarding business risk. I’m certainly not the first to post about them, but it’s info that bears repeating, especially for the uninitiated. You know what they say, “the best defense, is a good offense” or something like that. 🙂 Without further ado, here are my answers…

1.) How will we maintain control over our brand in the social sphere?
The most cited answer to this is: You don’t own your brand in the social spheres – you own the ability to share your brand in the social spheres. You won’t have control over what people say about your brand, but you can control how you respond to what is said about your brand. Control can also come in the form of a continuous commitment to publishing your own new content. Quality content that is industry-specific, keyword-rich, relevant and recent can help you rank better in search results, so in that way you can leverage some control over what comes up in organic search results. Another question a business might consider is, how can we lose control over our brand in the social sphere? The answer to that is to jump in without a strategy, without a community manager and with a hyper acute need to “control” your community. If you deliver value, your community will reward you – for, online, it is they who are in control. But that certainly doesn’t mean you shouldn’t participate. And, as already mentioned, make sure you have a social media policy firmly in place before you publish. For legal considerations, read what Cobalt Law has to say.

2.) If we allow broad employee access to social sites, how will we manage threats to productivity?
Before you can address this concern, another issue should be addressed post haste, if it has not been already: Does your company have a social media policy in place? Even if you have blocked Internet access and your brand is not engaged in social media, it is likely your employees are on the socialwebs in their off time. It’s been said, there’s no such thing as free speech in the workplace. If they work for you, you need to provide clear policies about social media conduct (I’m sure legal would agree – for more on legal considerations, read this blog post about legal issues and social media from Houchin & Associates). Here is a Social Media Policies Superlist that can provide insight into how other companies manage their social media policies. Productivity concerns should be addressed in your social media policy (and the training that should follow it) in the same way you address/manage employee conduct/usage of phone and email. You need to legally protect your company, its proprietary information and logo usage. Abuses should be managed/addressed should they occur. This post from Guy Clapperton provides additional considerations about social media and productivity concerns.

3.) How will we manage negative comments?
The same way you manage them offline – professionally and politely. It really is that simple. Read more about handling negative comments in posts by Matt Collier and Amber Naslund, or google it. This is where your customer service skills should (and will surely) kick in. Fear not.

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