Are you integrating LinkedIn productivity tools into your day-to-day workflow? They’re not new, but if they’re new to you…they’re worth the minute they’ll take to install in your Internet browser or your email client.

I’ve already talked about how you can integrate LinkedIn with Outlook (click here for the Outlook toolbar download). I’ve also talked about how important it is to make the most of your LinkedIn invitations to connect. (I know that’s not a tool, but I wanted to work it in up front because it’s just so darn important.)

But did you also know LinkedIn has browser toolbars for Internet Explorer 3.2 and Mozilla Firefox 3.3 that make LinkedIn even easier to access in a single click? It’s true. I wouldn’t kid ya. Check them out! If for nothing else, the toolbar across the top of your browser will remind you that LinkedIn is there for you to leverage.

Do you have an email signature setup? LinkedIn can help you create a customized email signature for Outlook, Outlook Express and Thunderbird.

Are you smartphone equipped? Keep your digital LinkedIn rolodex at your fingertips.

Are you making the most of LinkedIn Apps? They’re free and they can automatically integrate with other tools you may be using to further enhance your profile. I just added the Legal Updates app by JD Supra to my LinkedIn homepage so I can stay informed of legal issues in the categories of interest to me.

If you’re job-hunting, then downloading the browser tool for LinkedIn Jobs Insider is a MUST. When you open any job posting at Monster, CareerBuilder, HotJobs, Craigslist, SimplyHired, Dice or Vault, you’ll be able to instantly and automatically see the people in your network that work at the hiring company. You can then request an introduction to the hiring manager, get your resume to the right person or find out more about the company via LinkedIn.

LinkedIn Jobs Insider Sidebar box

It’s all there for you to use. And they all work to help you save time.

For the record, this isn’t a plug for LinkedIn. It’s a plug for WEB TOOLS! I try to keep my blog’s RESOURCES page up to date with all of the great web tools I come across, but every now and again, I come across a few that I find worthy of a little special attention. If you use LinkedIn at all — and, as of July 2010, 70 million professionals do — these tools are unquestionably handy to have in place.

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Don’t think Social Media is built for B2B (business to business)? Think again. The Earnest Agency put together a great little video that should statslap you into another way of thinking.

(Click here if the video is not appearing below in your feed reader.)

Love the action at 0:52. I’ve actually seen people doing that in meetings when social media comes up.

Key takeaways?

• B2B is leading social media adoption (over B2C…Business To Consumer)
• The B2B buyer process is fundamentally changing: 93% of B2B buyers use SEARCH to begin the buying process
• If you don’t have a social media strategy, you should

I gave a presentation today and told the room of B2B folks that what I love about social media is that it is forcing B2B companies to look at their websites — and the web traffic that runs through them — in a whole new way. Marketing is communicating with the IT department again…and not just because their email isn’t working. Social media has breathed new life into how websites are being integrated into the overall marketing strategy and I, for one, think it’s rather refreshing. Now, if we could only get the whole “social media strategy” thing off the ground…

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There are people that backup and people that don’t. I’m cool with that. This isn’t a post about the merits of backing up your hard drive…but for those of us that do, we might also want to consider how we can back up all the content we’re publishing on the various social networks. What if everything you posted to Facebook or Twitter or LinkedIn just vanished? Accounts get mysteriously deleted, hacked or suspended or whatever. It can happen, I’m just sayin’. So…what to do?

Here are a few social media backup solutions you might like to check out. Some free, some not. I use one or two of these myself. You may find, as I did, that the search functionality they offer is reason enough to set up an account.

Backupify

Backupify provides daily automatic backups, archiving and export for all your social media and SaaS (Software As A Service) data. You’ll get regular emails confirming when your backups have completed. They have a free basic plan or paid plans for more robust needs.

Here’s a look at backupify’s archive dashboard for Twitter:

Socialware Sync

Socialware Sync provides “marketing departments, power users and socially-enabled businesses” with “enterprise-class archiving.” Sounds good to me. I’m in. Here’s what I have with Socialware Sync: a 30-day free trial for backup/archiving support for Facebook, LinkedIn and Twitter. This solution has some pretty cool search functionality if you’re into that sort of thing. You can search a term across all three of your profiles just by entering it into the search box. Easy breezy. Not sure if it’s worth the price of admission for an individual…but for a large organization I would think it would be rather handy in managing and monitoring multiple accounts.

Here’s a look at the Socialware Sync search dashboard. You can see where you enter the search term in the upper right and that you can select the profiles you wish to search with a little check box.

Need more basic backup for a single social profile?

Maybe you only want to focus your backup efforts on a single network. That’s cool, too. I’m not here to judge. There’s a few solutions I came across, but — disclaimer — I don’t use any of them because I prefer having one solution that covers multiple profiles. But that’s just me. Different strokes for different folks, right? That said, here are a few you might want to check out.

Back Up My Tweets

BackupMyTweets.com provides more control over your Twitter account. They also offer like-solutions for email, blogs and pictures (BackupMyMail, BackupMyBlog, BackupMyPics).

Tweet Backup

Tweetbackup.com provides a free, daily backup of your Twitter account.

Tweetake

Tweetake.com allows you to backup your Twitter account without revealing your name and password.

SocialSafe (For Facebook Backup)

SocialSafe will backup your Facebook Friends, photos, profile and wall status updates to your computer for a modest (one-time?) fee. I looked for the language “one-time” fee, but couldn’t find it. It seems to be a one-time license fee of $2.99 USD, but call me needy for wishing the copy were a bit more clear on this point. I actually had to click on “Buy” in order to satisfy my curiosity on this pricing issue. Perhaps that was the strategy, or maybe I’m just slower than most, or just very used to monthly fee plans. Halfway down the FAQ page, they mention that there might be an upgrade fee for a major version update. Really, we’re talking about a very reasonable fee here, I just was a little frustrated at how much time I had to spend to find all those pricing details as I’m trained, like most, to look for the fine print in today’s disclaimer culture. Would have been easier if that messaging were more clear on the homepage, IMHO.

ArchiveFacebook

ArchiveFacebook is a free Mozilla Firefox add-on tool that allows you to “save content from your Facebook account directly to your hard drive” so you can archive your photos, messages, activity stream, friends list, notes, events and groups. But you need to be using Firefox. If you’re using Internet Explorer (IE) or some other browser, you can’t use this cool add-on or any of the other supercool add-ons and plugins that the Firefox browser supports. (See that? I refrained from launching into a whole spiel on why I think Firefox is superior to IE. I’m maturing, I guess. To show just how objective I have become on the subject of browsers, I offer you this little test to see which browser is right for you.)

Want More Backup Solutions?

Get your Google on, friends. There’s a few out there for Flickr (Downloadr and FlickrEdit, for example) and I’m sure for other major networks. If you’re blogging, you naturally will need a backup solution there, as well. Make that priority one. If you’re looking for off-site backup storage, there’s a few “cloud storage” solutions, like Lifestream Backup, Mozy and Memopal that might be worth checking into.

Bottom line?

If you’re living a digital life, probably worth leveraging the digital tools to back it up, eh? No pressure. Just something to think about.

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Because, surely, you want to know, right? Plus, I’m seeing a trend for blog posts that offer lists…so why not? Here ya go…my Top 5 iPhone Apps for “Social” Business:

1.) Facebook App: This seems almost too obvious. But there might be one human in a cave somewhere who hasn’t downloaded it yet who I’d like to enlighten. This app offers a great opportunity to stay connected with your contacts/network while you’re standing in line somewhere, sitting in a waiting room or stuck in a car (as a passenger of course).

2.) Analytics App: If you blog, this is handy when you’re feeling lonely or unloved. It gives you mobile access to all of your Google Analytics data. (No guarantees that seeing your stats will turn your mood around.)

3.) U.S. Postage App: But this isn’t “social,” you’re saying to yourself. Sure it is. Ever send things out to your network via snail mail? This helps you do it without having to stand in line at the post office. Tell your friends. I love this app. Seriously. If I had a stamp for every time I used it…

4.) Mashable App: All the cool kids have it on their iPhones. (The uncool ones, like me, have it on their iPod Touches.)

5.) E! Online App: How else is a busy businessperson supposed to keep up with pop culture? Besides, what makes for better small talk before a meeting?

Why didn’t I list other social business apps on my iPod Touch (that’s right, I STILL don’t have an iPhone because of my stubborn refusal to be told which service provider I must use…take that Steve Jobs), like the Hootsuite App, Tweetdeck App, AP Mobile App, LinkedIn App and the like? The truth is — and please don’t let this get around — I find them cumbersome to maneuver through on that tiny little touchscreen.

Is it possible that the only solution to my problem is an iPad?

Until then, there you have it…a Top 5 list in 60 seconds or less. I aim to please. In case you don’t already have them installed, here are the links to download these babies:

• Facebook App
• Analytics App
• U.S. Postage App
• Mashable App
• E! Online App

Oh, and yes, I realize that technically these are not my top 5 “iPhone Apps,” but using “My Top 5 iPod Touch Apps” as a title sounded way less sexy, so be a sport and go with me on this. Thanks.

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When discussing social media for business with clients, three questions inevitably arise regarding business risk. I’m certainly not the first to post about them, but it’s info that bears repeating, especially for the uninitiated. You know what they say, “the best defense, is a good offense” or something like that. Without further ado, here are my answers…

1.) How will we maintain control over our brand in the social sphere?
The most cited answer to this is: You don’t own your brand in the social spheres – you own the ability to share your brand in the social spheres. You won’t have control over what people say about your brand, but you can control how you respond to what is said about your brand. Control can also come in the form of a continuous commitment to publishing your own new content. Quality content that is industry-specific, keyword-rich, relevant and recent can help you rank better in search results, so in that way you can leverage some control over what comes up in organic search results. Another question a business might consider is, how can we lose control over our brand in the social sphere? The answer to that is to jump in without a strategy, without a community manager and with a hyper acute need to “control” your community. If you deliver value, your community will reward you – for, online, it is they who are in control. But that certainly doesn’t mean you shouldn’t participate. And, as already mentioned, make sure you have a social media policy firmly in place before you publish. For legal considerations, read what Cobalt Law has to say.

2.) If we allow broad employee access to social sites, how will we manage threats to productivity?
Before you can address this concern, another issue should be addressed post haste, if it has not been already: Does your company have a social media policy in place? Even if you have blocked Internet access and your brand is not engaged in social media, it is likely your employees are on the socialwebs in their off time. It’s been said, there’s no such thing as free speech in the workplace. If they work for you, you need to provide clear policies about social media conduct (I’m sure legal would agree – for more on legal considerations, read this blog post about legal issues and social media from Houchin & Associates). Here is a Social Media Policies Superlist that can provide insight into how other companies manage their social media policies. Productivity concerns should be addressed in your social media policy (and the training that should follow it) in the same way you address/manage employee conduct/usage of phone and email. You need to legally protect your company, its proprietary information and logo usage. Abuses should be managed/addressed should they occur. This post from Guy Clapperton provides additional considerations about social media and productivity concerns.

3.) How will we manage negative comments?
The same way you manage them offline – professionally and politely. It really is that simple. Read more about handling negative comments in posts by Matt Collier and Amber Naslund, or google it. This is where your customer service skills should (and will surely) kick in. Fear not.

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How well are you leveraging the power of LinkedIn? Are you just accepting “invitations to connect” or sending out invitations with that impersonal default message? Take a look at this exchange I recently had…see a missed opportunity here? (Click here if you cannot see the image.)

Me? I see a HUGE missed opportunity here…and I’m not picking on Michael, because there are plenty of people that — innocently — just haven’t taken a moment to think about the broader networking opportunities that LinkedIn can create.

Here’s what I see:

1. He used the default message to connect. Why? Why not take an extra second and give some context to your invitation? Let the person know why you’re connecting or remind them of how you know each other if it has been awhile since you chatted (in person or online). It takes 2 seconds to personalize the message. I think it’s very worth the time.
2. I opened a door of communication. I took the time to look at his work on his web site and was actually very impressed. I responded accordingly, and tried to politely ask and obtain some of the basic information I just described above since his invitation didn’t give me anything to go on. Then I opened the door to have a conversation. So how did he respond?
3. He answered my question and closed the open door…which is perfectly fine…that’s his prerogative, of course. But this, to me, is the opposite of what LinkedIn positions you to do from a networking standpoint. Needless to say, I didn’t accept the invitation because he didn’t give me a reason to do so.

How well are you leveraging the professional networking potential of LinkedIn?

Are you moving your online relationships offline? Are you creating or responding to opportunities to have further conversations? Why not? I always tell professionals that there is typically good SEO value to being on LinkedIn because if someone googles your name, your LinkedIn listing is likely to rank highly in the search engine results…in which case you want your LinkedIn profile to be buttoned up. But don’t you want your LinkedIn correspondence to work just as hard for you? Whether sending or receiving invitations, think of them as opportunities to make a good impression, just like you would at a traditional (offline) networking event.

Just something to think about the next time you log in to LinkedIn…

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Thinking about starting a corporate blog? Here’s a look at the business blogging landscape from the marketing and operations viewpoints. This is a “back to basics” post to assist those who’ve been asking me about corporate blogging offline. Hope it’s helpful.

Why Create A Corporate Blog?

An organization publishes a corporate blog to meet its defined communication objectives and goals, which can include relationship building with target groups, positioning itself (or one or more of its employees) as industry experts, providing industry news/education, recruitment and media relations. Corporate blogging has evolved as an increasingly useful business technology over the past several years (as shown below in Gartner’s Technology Hype Cycle) and is becoming increasingly valuable as a communication and marketing tool for businesses who are willing to make the commitment – and it is a commitment.

Here are some key considerations…

Objective

What is the purpose of your blog and how will it deliver value/interest to your target audience?

Voice

Who is going to write it? Will the CEO make/have the time? Does accommodating/managing multiple contributors make sense for your business (i.e. employee contributors, guest contributors)? Who will manage the online community that forms around your blog (and other related online “outposts” in the social spheres that can work to help promote your blog and support your objectives)?

Protocol

Once objectives are defined, blogging guidelines and a commenting policy will need to be set up and the company will need to be prepared to set up interdepartmental response channels to manage comments that require follow up. (There are a variety of free and paid tools that can support this workflow.)

Content / Editorial Calendar

Content is king in that if your content isn’t of value, the traffic will not come. If you deliver valuable content, your community will rise up and help promote your content and boost your WOM (word of mouth). Strategic (and ongoing) discussions around content frequency, quality, resources, workflow and purpose are critical to successful blogging.

Benefits

“Corporate blogging is the best way to get information into the hands of your prospects. Those who benefit most from your services are those who are actively searching for your solution.” (Source: Compendium Blogware, Third Generation Corporate Blogging) Traditional marketing “pushes” or broadcasts messaging and information to targets in mass markets, whereas niche blogging “pulls” targets to your content. Traditional marketing is one-sided, whereas blogging can work as a two-way communication platform, enabling greater opportunities to build relationships with those most interested in your industry, your products/services and your ideas – and to create lead generation opportunities. (Consumers often seek your blog out online – and subscribe to it – because it provides them with a “solution” to whatever they are searching for online.)

Challenges

In short, it is my opinion that the biggest challenges to corporate blogging are time, traffic and legal. The internal operational logistics behind blogging can bog some corporate workflows down – from content generation to blog post approval processes to real-time responsiveness (when it comes to comments or other online mentions of your brand). Issue number one (time), drives issue number two (traffic). Without consistent, quality content (posts at least once or twice a week), the traffic you’re hoping for won’t be there. And in some cases, legal likes to take a look at content before it posts, so that can slow things down a bit – but it’s also critical to include legal early on as you establish rules, policies and guidelines. Ultimately, you want to empower and provide your community manager with the flexibility to respond to comments in real time without legal or management approval. Guidelines need to be set first so as not to hinder prompt responses to your community, who will expect it of you.

Comment Management

Some businesses might feel concerned about managing negative comments. The first question to consider is, what volume of negative comment traffic are you currently getting via traditional mediums? The next question is, how much negative content is there about your brand online right now (you should be monitoring for this regardless of whether or not you are blogging)? Many businesses feel it is more important to be proactive in addressing negative content should it occur online. As part of your online strategic plan, you can prepare for negative comments and you can address them professionally as they may occur. If people have really negative things to say, they’ll say them regardless of whether or not you have a blog, so the perceived risk can alternatively be considered an opportunity to address issues should they arise. In this way businesses can work to nip problems in the bud. If you’ve done a good job at building a good rapport with your community, you may find that they are willing to respond to negative comments on your behalf, as well. Negative comments may very well be surrounded by positive comments; businesses should be prepared to trust their community to spot “complainers” in comment threads and only give serious weight to serious concerns that may (or may not!) be raised on your business blog.

Want More Info?

15 Companies That Really Get Corporate Blogging
Dealing with Detractors
Corporate Blog Trends and Samples

In Conclusion

Corporate blogging can create or extend opportunities for cross-channel marketing, organic SEO, email marketing, lead generation, brand awareness, brand loyalty, multi-channel customer service — you may even benefit by working with an affiliate marketing program to monetize your blog. The marketing case is easy to make, but it’s important to ask — and answer — the strategic and operational questions first.

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Use Microsoft Outlook? Have a solid, functional LinkedIn network? Bring those worlds together, starting today.

Elliot Schmukler has offered up 3 easy steps to get you started:

1. Download the latest version of the Outlook Social Connector from Microsoft (Outlook 2003, 2007 or 2010 is required)
2. Once that is installed, download the LinkedIn Outlook Connector
3. Restart your Outlook and follow the instructions to connect your LinkedIn account to Outlook

Here’s a video to if you’d like a visual introduction to the process. (Click here if the video is not appearing below in your feed reader.)

There you have it. Now go sync up and leverage your contacts and connections!

Oh, wait…hold on, before you go…just one back-to-basics suggestion from little old me on LinkedIn etiquette. (Make that two suggestions…)

1. CUSTOMIZE YOUR LINKEDIN INVITATIONS: Please do NOT use the default “I’d like to add you to my professional network on LinkedIn” unless you literally just got off the phone with that person. Say hello, tell people (especially if you don’t know them well) WHY you thought it would be good to connect. And if you’re connecting to someone you haven’t seen in 100 years or only met once 5 years ago, remind them of how you know them. Remember this is a professional network — so be professional and personable.
2. CHECK YOUR PROFILE, PEOPLE: By all means, please fill in your LinkedIn profile to as close to 100% completion as you can get it BEFORE you start sending out invitations to connect. It sounds obvious, but I wouldn’t say it if I didn’t see a need/reason to say it. Tips for your profile? Be succinct. Address the “here’s-what-I-can-do-for-you,-Mr./Mrs.-Visitor-To-My-Profile” benefit quickly and right up front in your summary. Use keywords relevant to your business/job/industry. Post a logo or image of some kind if you don’t want to use your own portrait, but DO NOT leave the image blank so that default human outline pops up.

That’s it. Link up and link on, my friends.

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Feeling resistant to all of this online sharing that’s going on? Don’t understand why people are posting information for the masses to read on Twitter? Don’t see why your “status update” would be of any interest to 150 of your closest friends, old friends, lost-and-found friends, sort-of-friends, co-workers, ex-co-workers, clients, cousins and loosely-held business acquaintances on Facebook?

I hear ya.

Your sense of personal privacy is being tested. Your understanding of work-life boundaries is being challenged. And you would simply prefer to remain virtually underexposed. You would prefer the security and familiarity of “controlled,” offline socializing in the “real” world.

I’ve been there. So how did I get here?

The answer? One connection at a time.

With every connection I have made on any of the social platforms — and I mean “real” connections…the kind where a real dialogue happens and you find yourself typing your reply with a smile or even scheduling a coffee meetup to further the conversation — I have become more and more comfortable with all of this information that “belongs” to me being released. Out there. To the world. To whomever may find it interesting.

And despite what you may be thinking…it doesn’t feel like a waste of my time or theirs.

I’m writing about this because people keep asking me about this. Here’s the deal: It’s fine with me if people don’t read what I write and it’s fine with me if they do. Throughout all of this “exposure,” my respect for personal privacy remains fully in tact. Believe it or not, I’m actually a very private person. I’ve set my own personal boundaries in these online spaces that preserve my sense of privacy. I also take personal security and identity theft rather seriously, so I’m not blind to the perceived risks. (Standby for “Online Privacy: Part 2 of 2.”) But, at the end of the day, what I’ve learned from social media is that the group exposure you allow yourself to engage in leads to one-on-one connections (nurtured old ones, interesting new ones) that are as tangible to me online as they would be if I were chatting with or introducing myself to you at a party or professional gathering. The risks can be managed and the rewards can be meaningful.

It’s not just staying in touch with people you know, but opening yourself up to meeting NEW people.

And once those online connections are made, it doesn’t feel so strange to “tweet” to the world that your basement flooded, or that you just got back from Jamaica, or that your fish just died or that you need another cup of coffee. While “personal” posts like those do not represent the bulk of what I post on Facebook or Twitter or anywhere else…the life-stuff just slips in there every now and again. And whether it’s a great business link or a personal side note, what I post is of value to me FIRST…then I share it via these handy little (free) social tools to (perhaps) provide some value (or a little piece of humanity) to whomever might find it…um…interesting. These things I say online are the same things I’d be telling you in person because they matter to me. They represent part of my experiences. They may even resonate with yours and they may even ignite a new conversation.

“Silly” is in the eye of the beholder.

If it’s not privacy concerns, again and again and again I hear people who are not online talk about why they’re not online — because of how ridiculous some people’s status updates are and how they don’t care about what Sally had for breakfast, and they don’t have time for all of that nonsense…yada, yada, yada. Well that’s fine. But chances are that someone cares what Sally had for breakfast, so get over it. If it feels like noise to you, it’s pretty darn easy to scroll right on by to something else that may be of great interest to you. We all lead busy, busy lives these days, and I’m THRILLED that social media tools enable me to remain connected to people I do care about but aren’t able to see quite as often as life once allowed. If the choice were between never getting to see those people or getting to see one of their so-called “meaningless” status updates, I choose the meaningless status update — and when it’s a good one, I’ll likely retweet it or give it a “like” when I can.

Does telling “the world” that I have a dog (or three), that I have a life outside my business, that I like sailing, that I love Nanci Griffith, that I went on vacation or that I love a particular song make me somehow more vulnerable or less productive than people who aren’t publishing online content? Does it make me feel like my privacy is compromised? Does it make me feel a tad bit silly?

The truth is, it just makes me feel…good.

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Dave and Ilana Bittner, co-owners of Columbia, Maryland-based Pixel Workshop, shoot, edit and develop independent multi-media projects for television, DVD, CD-ROM and the web. In this “Social Gets Local” post, they tell us how they apply social business as part of their own company’s marketing strategy and how they’re also using social tools to connect and inform their Howard County community through HoCoMoJo.com. (Dave is on Twitter @bittner, Ilana is @ilanabit and, if you’re local, check out their @hocomojo.)

Q: How has social media impacted the way you market your business?
A: It works toward awareness and as a reminder. It’s a vehicle in which we can share project info without hard selling and it reminds people that we’re here, busy and it tells them what we’re doing, but not in an interruptive or “sales-ey” way.

Q: What social media tool(s) do you use the most?
A: Twitter and Facebook.

Q: How much time each day do you spend using social media?
A: About 2 hours per day.

Q: Do you consider your time on social sites “time well spent”?
A: Yes, absolutely. Our business has been built by WOM (15 years). Social media is an extension of our existing WOM efforts and has expanded our web of influence and contacts. Social media makes it easier to find local resources and it puts us in touch with so many more people every day. Our reach is based on people who choose to hear what we have to say. They have opted in. When we go to social events offline people come up and say, “I love reading your twitter posts or Facebook posts.” We’re on their radar.

Q: What percentage of your new clients comes from social media?
A: Because of our engagement, we’re getting business that might otherwise go to an ad agency. They’re shopping and come to us because they see what we’re doing. Many times, we’re providing traditional media services and then integrating Social Media into the project/campaign where it makes sense.

Q: How are you gauging “ROI”?
A: We know when we’re getting business and buzz because people tell us. We have also positioned ourselves locally as leaders in this media and the reputation we are building makes the time-cost worth it.

Q: Can you describe your “social media successes” at the local, regional and national levels?

A:

Local: We’ve started HoCoMoJo, a hyperlocal news and community resource for Howard County, Maryland. (It’s MObile JOurnalism showcasing the “mojo” of HOward COunty.) Print media is in serious trouble and HoCoMoJo is our attempt to fill the local gap for news, information and community engagement. We seem to have struck a chord and the response has been encouraging. Since we’re already set up with production and editing equipment, HoCoMoJo didn’t require any additional investment. We’re still in public beta, working out some kinks, but new users are signing on every day, posting new content and becoming part of the conversation.

National: Our national connections have become part of our supplemental network. We get tapped when people come to town because we’ve connected on twitter. Our engagement increases the likelihood of our being tapped as a resource for out-of-towners.

Q: What would you say to other local business owners about social media?
A: Get past your natural fears and get in on the conversations. It’s happening – and it’s up to you to be part of it. It’s like attending a giant virtual cocktail party. It can be very interesting and you can do it without leaving the house/office.

Q: What question do you have about social media that you’d like to ask your local business community?
A: The ones who are successful at social media are fearless. The minute a large company tries to do “social business” without authenticity, they’re dead. A lot of companies are adopting a “wait & see” approach. But we look at social media more like it’s the “wild west.” People are experts in social media in the same way that Louis and Clarke were experts on the western frontier. They were only experts because they explored – that’s where we are. We’re exploring. So our question is, “If you can’t quite make sense of the ROI, do you see any value in exploring the potential of this new frontier?”

Click here if you’d like to be a part of Social Gets Local, a FREE local directory supporting businesses located or based in Baltimore, Washington D.C. and Annapolis that are using social media effectively.

The pressure to post an all-encompassing review/recap of 2009 or a big social media prediction/pronouncement for 2010 was not lost on me.

However I opted to step aside and let it pass me by. (Traffic schmaffic.)

When I look back and consider my time in social media in 2009, it’s not the cool marketing tools I’ve experimented with, the great content that I’ve consumed or even the new business opportunities it has created — it’s with complete humility that this anti-social curmudgeon confesses (with uncharacteristic optimism and utter embarrassment at my public display of “joie de vivre”) it’s the people I’ve met and reconnected with that made my 2009 brighter, more interactive, more professionally rewarding and, even, more entertaining.

So as I look at 2010, I hope to continue to experience all of the spectacular and unexpected side effects social media, social business and social networking put before me each and every day.

We are all of us so much more than the sum of our work and it is the people with whom we work that make the work itself more pleasant…or unpleasant.

Social business provides more consistent, personal and direct access to people we like — people we want to be around and work with — which can bring greater value and meaning to how we spend our workdays.

If you’ve interacted with me here on this blog, on Twitter, Facebook, LinkedIn, YouTube, Flickr, meetup.com, blip.fm, slideshare.net, at a local Panera, at a conference, at a seminar or event, through email, on google wave, by phone, at one of my presentations, on a sailboat or through Social Gets Local… I just want to say thank you.

You have enriched my life — online and off.

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I am thrilled to announce that a gift of one heifer has been purchased through the generosity of GrayMatter Minute’s social media community.

Thank you all so very much for supporting our holiday heifer campaign for Heifer International.

We raised $415 toward our $500 goal.

I feel VERY confident that we would have actually hit the $500 mark this past Friday had it not been for a “user error” committed by yours truly when setting up the “end time” on my ChipIn fundraising widget. (I accidentally set it to end at 12 noon instead of 12 midnight. Woops.)

Live, learn, mooooove on, right?

I look forward to sharing what I learned about social fundraising with you in a forthcoming post. Until then, congratulations and thank you for your kindness in passing on the gift.

Click here to view my official Heifer Thank You card to all of you who supported this effort — from donations to retweets to facebook posts and emails. I know you’ll miss my #heifer-inspired “Cow Tips” and action-packed cow videos as much as I will.

Friday, December 18th is the last day of our “holiday heifer” campaign for Heifer International. Your last chance to own a $5 share of our very social cow. This cow will go to a community in need and provide a gift that keeps on mooing for years to come. If you haven’t pitched in, please consider our request for help: just $5 toward our $500 goal. We even made a quick little moovie (get it?) to inspire you…

If it doesn’t appear above, you can view the video on YouTube: Holiday Heifer.

Thanks to everyone who has contributed to our community cow thus far. This has been a wonderful opportunity to experience the generosity of friends — and strangers!

I’ll write a post-holiday heifer recap of the campaign as a mini-social fundraising case study. I learned a lot about social fundraising tactics and tools (and cows, for that matter) and have a lot of ideas about what I might have done differently which I hope will be of value to both individuals and nonprofits.

Heifer International: Passing on the Gift

Thanks again. And we wish you very happy holidays.

Why a Heifer?

Here’s information direct from Heifer International:

Heifer
Heifers Equal Hope

When a family has a cow, every morning there’s a glass of rich milk for the children to drink before heading off to school. Classes are paid with the income from the sale of milk, and there’s even enough to share with the neighbors.

A good dairy cow can produce four gallons of milk a day – enough for a family to drink and share with neighbors. Milk protein transforms sick, malnourished children into healthy boys and girls. The sale of surplus milk earns money for school fees, medicine, clothing and home improvements.

Better still, every gift multiplies, as the animal’s first offspring is passed on to another family-then they also agree to pass on an animal, and so on.

And because a healthy cow can produce a calf every year, every gift will be passed on and eventually help an entire community move from poverty to self reliance. Now that’s a gift worth giving!

I’m reaching out to you this holiday season with a humble request.

Please help me gift a cow to a community in need by donating $5.

You may already be familiar with the work of Heifer International — I have in the past gifted smaller mammals (chickens, rabbits, etc), but was inspired at this year’s TEDxMidAtlantic to aim higher and reach for the cow.

Photo by Ryan McFarland via Flickr. (zieak.com)

Here’s my outreach goal:

100 People + $5 Each = 1 Happy Cow

This is GrayMatter Minute’s very first social media-based fundraising effort. So, please, help a sister out. The faster we hit the $500 cow-mark, the bigger the hurrah for the power of social media.

Why Heifer International?

Because I like their philosophy of sustainable support. That is, Heifer programs foster self-reliance through livestock and training until entire communities are transformed. They are very busy working to end hunger and poverty while caring for the Earth at the same time. This, to me, seems like a jolly good idea all around. Even for the cow. You can find out more at the official Heifer International web site.

What does this have to do with social media?

Well, on the social tools front I’m using ChipIn to coordinate contributions. If you cannot see the nifty ChipIn donation box above, it is viewable on the GrayMatter Minute blog sidebar or on ChipIn’s handy custom web page.

To help spread the word, I invite you to add a little cow to your profile pic on Twitter or Facebook through Twibbon if you really want to rally for this cause or if you just really like cows.

Hope you, too, willl be mooved to help.

Socialnomics, By Erik Qualman

I had social media ROI on the brain today and as good fortune would have it, up popped this little YouTube gem about socialnomics in my RSS feed reader. I follow Rax Lakhani via his very awesome RSS feed at raxraxrax.com and his post about Erik Qualman‘s new book, Socialnomics, was as timely as could be. (Being impatient, generally speaking, I just love it when this kind of serendipitous synchronicity happens so quickly.)

You can check out the Socialnomics blog or learn more about the book, of course, but this video should provide a nice little teaser. It certainly was the healthy dose of social business I was looking for today.

If the image does not appear above, click here to view Social Media ROI: Socialnomics on YouTube.

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Been waiting for the post where I summarize my experience at TEDx MidAtlantic? The wait is over. You’ll be most impressed, I hope, with how uncharacteristically brief I am in my recap.

TEDx was an inspirational “conference – concert – workshop – performance – therapy.”

That’s it. That’s my recap.

It was simply great to be in a room with so much positive energy floating around in it. I’ll leave the lengthier, more in-depth TEDx reviews to others. If that’s all you’d like to know about TEDx, that’s my very best summation. If you want to see what you missed, click here to view the TEDx MidAtlantic videos. Now I’d like to seamlessly segue into a question:

What inspires you?

After listening to the speakers cover a vast array of topics at TEDx, I felt as though there was absolutely something there for everyone to walk away with…the odds were highly in your favor that someone there said something inspirational at some point in the day with enough gusto to inspire you for weeks to come, so no one had to leave empty-headed…er, handed.

What inspired me?

Simply put, bones and eggs inspired me to get a cow.

My TEDx takeaway turned out to be a fusion of two ideas from two different speakers.

1. Naomi Natale, a TED Fellow, is the founder of a new project titled “One Million Bones.” To me, what was most striking about Ms. Natale’s TEDx talk was that she saw a problem and did something about it. What she’s doing is amazing, and you can read about it here and follow the project on Facebook and Twitter. The connection she created in my mind was instant. She reminded me of how I felt after I read The Translator by Daoud Hari this past summer (I even wrote about its impact on me in a blog post). After reading the book, I felt impotent because I now have all of Hari’s stories in my head (TEDx MidAtlantic was about “The Power of Stories”) and I didn’t see where in my world I would be able to do anything about it. Naomi, however, has found ways to do something about the problems she sees or hears about.  I’m pretty sure that’s what TED — and life — is all about. Doing.
2. Joel Salatin is an organic farmer. Many will remember Mr. Salatin’s TEDx talk for how he described how he helped his chickens achieve their complete “chicken-ness” which then turned into a highly successful agri-business. As it turns out, I raise backyard chickens — Polish crested hens. (Didn’t know that about me, did you?) So I thoroughly enjoyed and understood what he meant when he described the “essence of an egg.” But what I will remember most from his talk is one very simple thing he said that should be on a bumper sticker or T-shirt or something, “If it’s gonna be, it’s up to me.” I like that. It’s a personal call to action and I dig it.

Voila! Together, those ideas gave shape to my TEDx takeaway.

You may not think you can change the world, but I think what matters is that you think you can change your world. Your day to day. Your life experience.

I’m on it. You see, it occurred to me that there are a lot of people who speak at all of the TED events who are busy about changing the world. And thank goodness for them! But that is a tall order: change the world. I mean some days I’m lucky to remember to change the sheets, let alone the world. Now as a rule, I generally like to set “achievable goals” for myself. So here’s what I’m doing with all that TEDx inspiration I soaked up.

I want to buy a cow.

More precisely, I want to facilitate the purchase of a heifer through Heifer International leveraging the power of social media and the inspiration I drew from TEDx MidAtlantic.

I’ll post about this in more detail in a few days as I suspect few people have read this far down into my thought-thread. But here’s the general idea:

100 People, $5 Each, 1 Happy Cow

I plan to use Twitter and Twibbon.com, my blogs, ChipIn and Facebook to spread the word and mooooove (sorry) my little social network community toward a collaborative gift for another little community in the world.

So, thanks Naomi. Thanks Joel. Thanks TEDx MidAtlantic speakers all.

Inspiration is a happy little thing — regardless of whether you’re giving or receiving.

And it need not begin — or end — with a cow. There are people you meet and stories you hear every day that can serve as inspiration — to influence your ideas about your job or your personal life or a goal that you might finally see a path to achieve. Might be a big thing, or it might be a tiny, itty-bitty step in a different direction. What inspires you and what you do with all that inspiration is uniquely yours. With all of the new ways we have of connecting with people these days, it seems one could never run out of inspirational resources.

I say, we milk them for all they’re worth.

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Written by Cameron Barry, senior communications specialist at Strategic Conversations.

The fourth and last Blog Potomac, a social media marketing event organized by Geoff Livingston and Debbie Weil, was held on Friday, October 23. From the time this event was first announced, Livingston had made it clear that it would be his last. Livingston has since announced the sale of his company Livingston Communications to CRT/tanaka and his subsequent plans to take time off before launching a new venture (as yet to be disclosed) later next year.

Geoff Livingston (Flickr photo by: lunaweb)

Livingston further explained in his opening remarks that since the first Blog Potomac was held, the social media community in the D.C. area had become well established and that there were lots of other events to attend. The title of this post, by the way, is taken from the “primer on new media” that Livingston wrote with Brian Solis. Published in 2007, the book is still worth reading.

More of a taste of what was to come was evident from the agenda, which divided the day into two parts:

1. Traditional Social Media Keynotes
2. The Future of Online Media Sessions

Greeting the attendees, Livingston said we were not a “101 crowd,” but for anyone who’s just starting to get their feet wet in social media (and that’s way more than the 100 or so people at BlogPotomac), the idea that we can already consider some of it “traditional” may come as a surprise.

I agree with conference co-organizer Debbie Weil: Social media is not yet widely adopted, but it is widely discussed.

To further this discussion, I’ve organized my review of the conference into seven key takeaways:

1.) Pass the Rhizomes, Please

The day’s first speaker was Beth Kanter, a consultant to non-profits in the area of effective technology use and scholar in residence at the Packard Foundation.

While Kanter’s focus is on non-profits and “movement building,” her approach – working in a networked way, network weaving, creating social cultures within organizations, and transparency – is equally relevant for the private sector.

KEY TAKEAWAY: While for-profit businesses may not be focused on movement building per se, they are (or should be) creating a culture around their brands and fostering connections with and among internal and external communities with shared interests.

Think beyond a blog and the blogging community, Kanter urged, think beyond what technology can do, think beyond what you as an individual can do. Focus instead on “network weaving” to make a culture of creating connections and spreading ideas.

Within an organizational setting, however, this can only be done within a “social” culture where the spread of ideas is supported by open leadership (like rhizomes, which are underground, horizontal stems that send out roots and shoots from their nodes). Transparency doesn’t mean a lack of respect for what’s confidential or violating privacy; it does mean being open to comment or criticism – “being comfortable with discomfort,” as Kanter said. She urged organizations not to view a social culture as one where employees are “wasting time on Facebook,” but rather where the sharing of ideas is seen as beneficial to the cause or brand.

2.) Tools Change, People Remain the Same

Flickr photo by: elstudio (www.elstudio.us)

Shel Israel, author of the newly published Twitterville, was next on the agenda. He says he first realized the power of Twitter in 2008, when he heard about James Buck, a photojournalism student who was arrested in Egypt and subsequently released, largely owing to the efforts of his Twitter network. Shel’s book is about “how businesses can thrive in the new global neighborhoods,” but he gave examples of social media success that went well beyond traditional business, from San Francisco’s BART public transportation system to a village in England that uses Twitter to update residents on weather conditions and school closings far faster than the BBC.

KEY TAKEAWAY: Asked for some ideas about the future, Shel said he thinks we are at the end of the “beginning era” of social media, a period of enormous innovation and disruption that has forced people to do things differently. As the best practices of social media become the norm, we will enter a long steady period of slower growth that may lack the excitement of the early days.

Where will Twitter’s next million users come from? Will Twitter still be around in another year? While these are reasonable questions to ask, the point is more about listening, responding and connecting. The rise of social media has shown us that these are things we all long for because, as Shel said, “the tools change, but people remain the same.”

3. ) Social Gets Mobile

Two very different speakers, Natalia Luckyanova from Imangi Studios and NPR’s Andy Carvin were up next.

Luckyanova’s company develops iPhone games and applications. In such a competitive market, she has to think of ways to get her message out quickly and effectively. Pre-launch publicity is crucial, because after the actual launch, Imangi has just a few hours before the market turns its attention to something else. Not surprisingly, she uses the full range of social media tools to promote her products, from YouTube videos to gaming forums, to encourage connections among players.

KEY TAKEAWAY: According to just about every BlogPotomac speaker, mobile is major, with gaming just one of many uses — some potentially groundbreaking — of this rapidly evolving technology.

4.) It’s Still About Who You Know

Andy Carvin, who describes himself as “NPR’s social media guy,” is also an activist working to bridge the digital divide.

Stephen Ambrose (Flickr photo by: bgrax)

The public can play a role in reporting news, using tools like Twitter that allow people to share information. Stories and details that fall through the cracks are often kept alive using social media channels. However, just as genuine dialogue has become harder to find on increasingly crowded social networks, so too has separating truth from fiction.

The same can certainly be said for traditional media, especially broadcast, which increasingly reports on rumors and then is forced to make corrections. Twitter, Carvin said, can easily start rumors, but it is also a place where rumors go to die.

KEY TAKEAWAY: The issue, as Beth Kanter noted, is knowing whom to trust and that brings us back to the most time-honored connection of all – human relationships.

5.) Social Gets Local

The afternoon’s first speaker, Crayon’s Jane Quigley, turned the discussion to the future in a presentation that focused mostly on the localization of the web.

Ironically, as the “world wide” web continues to grow and change, the excitement most of us felt at having greater access to a larger world is now becoming highly localized. Local, however, can mean anything from using foursquare to explore our neighborhoods, building communities of interest on Ning or using Groupon to drive customers to local businesses.

KEY TAKEAWAY: According to Quigley, social media is dead from an innovator’s standpoint. It’s becoming widely adopted, and in her view tech tools tend to foster shallow relationships. Verticalization and specialization are two trends to keep your eyes on, she said, suggesting, “instead of having more relationships, focus on the depth of those relationships.”

Now, doesn’t @usegraymatter always tell us to get off our duffs and meet each other IRL? (Also see how GrayMatter Minute is working to make sure Social Gets Local in Baltimore-Washington-Annapolis.)

6.) Map It!

Fortius One

Maps, said FortiusOne CEO Sean Gorman, personalize data. As technology and location become more tightly linked, there seems to be no limit to the meaningful things that can happen in the real world. This is especially true of developing countries, where the powerful combination of social media and geo-location has led to improvements in education, agriculture and housing.

KEY TAKEAWAY: In the developed world, where monetizing opportunities abound, the challenge for consumers will be getting smart about privacy versus convenience. As businesses engage in more efficient and effective targeting, at least some of us are going to want tools that help limit constant access to where we are.

I’m directionally illiterate, but I love maps. If you do too, check out FortiusOne’s blog, Off the Map.

7) Local Is Wherever You Are

According to Ning’s Peter Slutsky, the last speaker of the day, the next generation of social media will be social platforms that bring context to people and their interests and passions.

KEY TAKEAWAY: If Facebook connects you to people you know, LinkedIn connects you to professional colleagues and Twitter connects you to real-time news and events, the next generation of media (remember, it’s not “new” media any more) will offer platforms for creating community.

Ning’s research indicates that there is a less than 50 percent overlap between people you know or work with and your interests and passions. In my view, that’s why local can mean more than just your location and what might be nearby; it can mean the neighborhood of cyclists, activists or gardeners that you want to live among.

Ning can be branded, and unlike Facebook you own your data. You can create custom data feeds, and there are already opportunities for monetization in gift stores or using a new virtual gifts platform.

You can find out more at www.ning.com or follow @ning on Twitter.

That’s All Folks

All in all, BlogPotomac offered an inspiring mix of ideas and tools that can help us create, curate and share information that, used to foster connections among real people, could help make the world a better place. So why has Facebook decided to aggregate my news, without asking what I want to see? That seems pretty old media to me.

Cameron Barry, a regular contributor to GrayMatter Minute, is a communications specialist at Strategic Conversations. You can follow her on twitter at @cameronbarry.

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To begin (and for transparency’s sake), I should say I’m not Italian. Not even a little bit.

But this is not the point.

I was scanning the Twitter stream the other day and noticed one of my posts was “retweeted,” so I went to send a “Thx for the RT” which led me to a closer examination of the fellow’s Twitter bio — now he turned out to be very Italian. That’s when I officially met the “master of the Italian card game Scopa.” And then I took a moment to enjoy a flashback to more than 15 years ago when I played the game on a regular basis while living in Europe. Molto bene!

But this is not the point, either.

I invite the two of you who are still with me to follow this pictorial trail (if you’re reading this through your RSS feed reader or your email inbox and not seeing pictures, click here) and I promise to usher you directly to my point, which is about how you can use social media to build a community around ANYTHING that is of interest to you and why that matters.

Hmm…what’s this “Meetup” about…(click) –>

Hmm…wonder what other groups are on Meetup.com that would interest me…

Okay…I’ve arrived at my point. (Grazie for your patience.)

THE POINT: (drum roll…) My Twitter time went from Scopa (a long forgotten personal interest) to Meetup (an online community building tool I simply hadn’t stumbled upon before) to a search of other Meetup groups…and, because I can never turn off the marketer in my mind, the realization that if I were the community manager for a business, I’d want to know what Meetup groups are out there and where they’re meeting. I’d want to see how my business could add value to the group, whether in promoting group participation within my own company or in offering a sponsorship of an activity to one of the groups — whatever. The point is (another point?), THIS is where social media and social business meet. (Or, “meetup” in this case.) And meetup.com is just one of the multitude of places they’re meeting using social media tools.

On a personal note, I found some groups that appeal to my unique interests, such as groups for “Chinese Language Learners.” Seriously. Who knew people were meeting up to chat in Chinese (or to try to, at least!)? I think that’s 酷.

Business. Personal. Italian. Chinese. Social Media. Social Business. It’s a mix that requires you — the mixer — to stir things up and engage.

I think this post serves as a case study on multiple levels:

• How Twitter can be a valuable tool for business AND personal use
• Why it’s important to READ PEOPLE’S Twitter bios and make sure yours reflects your interests
• Why taking a second to send a personal note to someone on Twitter can be worthwhile
• There is some truth in advertising (when they say “there’s an app for that,” they’re not kidding)
• There are people meeting up everywhere over just about everything — consider what that could mean for you and your business
• There is networking value to overlapping the professional and the personal online (safely and cautiously, of course)
• And for my new Italian friend, be careful where you invite “@usegraymatter” because she’ll end up posting about it

Scopa Cards (translated in Italian, "Scopa" means "sweep"). Points are awarded on each deal and when a player "sweeps" or wins all the cards on the table.

To think, all of this came out of a little tweet about a little deck of cards.

Meet online. Move offline. Maintain your network.

Scopa!

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Just wanted to say thanks to everyone who voted in the Baltimore Sun’s Mobbie Awards for Maryland’s Outstanding Blogs (and to my “mob,” in particular).

If you are local to the Maryland area and want to find some great local blogs, all of the nominees on the list are worth a peek.

Categories included: foodie, humor, pop culture, music and nightlife, neighborhood, news, politics, sports, Ravens, Orioles, Terps, family, personal, photography, art and DIY, business and technology, as well as a category for those blogs that defy categorization.

I thought this awards event did a great job of raising awareness about Maryland’s local blogs and bloggers. (Hat tip to the brainchild on this at the Sun.) It was great to see people rally around the blogging community here and I was thrilled to discover a few new finds to add to my RSS feed reader.

Congrats to all of the winners in each of the categories and to everyone in the top 10 best overall list.

Click here for a full listing of all Mobbies nominees and here to learn more about “the Social Sun.” Oh, and if you want to check out The Baltimore Sun’s list of news blogs, just click on through… http://www.baltimoresun.com/about/blogs/

Now back to our regularly scheduled programming.

Coming soon…

I’m working on a post about privacy online to address the many, many, many, many questions and concerns people have brought to me over the past few months during presentations I’ve given and subsequent to some of my blog posts. It’s a big topic to tackle — but I’m on the case.

I invite you to send in your “privacy questions” now so I can incorporate them into my article.

In the meantime, I have this pearl of wisdom to share: if you don’t want something made public, don’t post it — EVEN IF you have all of your “privacy settings” on lock down on any given site or social platform. That’s just one woman’s opinion, but it’s a good preemptive privacy policy, no?

I’m going to take a closer look at the laws, the culture, and the best practices so that, together, we can figure out how to maneuver comfortably in the transparent, social online world without losing our individual senses of privacy.

Until then…

Gary Honig, president of D.C.-based Creative Capital Associates (CCA), provides accounts receivable financing to emerging businesses. Currently CCA has more than $10 million in available funding reserves with which they purchased $100 million of commercial invoicing last year. Now with offices in Denver, CO and Red Bank, NJ, CCA continues to fund nationwide. In an industry dependent upon relationships and referrals, Gary has very effectively harnessed the power of social media to raise awareness about his business, as well as to grow his personal and professional network.

Gary is on Twitter @garyhonig and blogs at The Art of Factoring. In this “Social Gets Local” post, Gary tells us how he puts his social media style to work for him every day.

Q: How has social media impacted the way you market your business?
A: As an early adopter of the power of social media, I began to incorporate the communication platform as an integrated part of our overall efforts. This allowed us to effectively get our message into the corners of business communities that had been previously hard to reach. Because the entirety of social media is an evolving mass, the excitement and anticipation of new concepts and applications drives the strategies. To successfully use social media marketing you must be nimble, pro-active, and quick to adopt fresh techniques.

Q: What social media tool do you use the most?
A: This changes as my needs require. A site like LinkedIn might help promote me as a subject matter expert, while Twitter might help me reach referral sources in a fast cost-effective way. The important thing is to cross-pollinate all these tools.

Q: How much time each day do you spend using social media?
A: Some days it seems as if I spend all day reading and writing. If you have enough self discipline to get in and get out of the social media spaces quickly, you can be very effective with 20 minutes here and there a couple times a day. The self discipline to not click on tantalizing subjects is key. That said, I think the threat of “wasting time online” does not mean that the tools are ineffective.

Q: Do you consider your time on social sites “time well spent”?
A: I have measurable results from the efforts to effectively use social media.

Q: What percentage of your new clients comes from social media?
A: Our business is relationships; possibly half the new relationships we acquire come through the social media marketing campaigns.

Q: How are you gauging “ROI”?
A: I believe we could be more effectively tracking our analytics. We are actively seeking to outsource some of this work to optimize the results.

Q: Can you describe your “social media successes” at the local, regional and national levels?
A: Local: We’re meeting good, strong resource partners by participating in events found through social media. Regional: We’re building awareness with better referral sources. National: We’re increasing our visibility as subject matter experts.

Q: Do you encourage your sales force to use social media? How or in what ways?
A: Yes, we believe that increasing the brand footprint by using social media is a great way to stay in front of new business. By staying on top of Twitter chat, working our keywords in discussions, and monitoring those keywords we can be first to respond when a question arises.

Q: What would you say to other local business owners about social media?
A: Be prepared to develop a plan that uses all the tools as a matrix strategy. The tools feed off each other. Use your time effectively, watch out for time drift and have discipline.

Q: What question do you have about social media that you’d like to ask your local business community?
A: What’s the last thing you read or attended that really stopped you in your tracks?

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